Simpatchnyc.com (the “Site”) is the official website for Simpatch. We encourage you to read the following terms governing your use of and purchase of products from the Site. By using the Site or by providing Personal Information to us, you agree to be bound by these Terms of Service set forth below (the “Terms”).
Modifications to these Terms
From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such changes to these Terms constitutes your agreement to follow and be bound by the terms as changed.
Other than for the purchase of merchandise from our Site, our Site and the contents of our Site (the “Contents”) are intended for personal, noncommercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. We may change, move or delete portions of, or may add to our Site or its Contents from time to time, and these terms cover any subsequent changes or modifications to our Site and/or its Contents.
The Site and its Contents are protected by copyright, trademark, trade dress and other laws and Simpatch owns and/or uses with permission all worldwide right, title and interest in and to the Site and its Contents. Simpatchnyc.com, The Simpatch, and all other trademarks appearing on the Site are trademarks of Simpatch or are licensed and/or used with permission. You agree not to display or use such trademarks without Simpatch’s expressed permission.
User Comments, Feedback, Postcards and Other Submissions
Any and all comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Simpatch on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Simpatch property. Simpatch is not under any obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
By submitting a comment, you agree that the Comment you submit to the Site does not violate any right of any third party, including copyright, trademark, privacy, patent or other personal or proprietary right(s). You further agree that the Comment you submit to the Site does not contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you submit.
We reserve the right to request further identification for credit card processing on any order you place with us. We reserve the right to change and/or refuse any order you enter on the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order; including multiple orders entered by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event we change or cancel an order, we will attempt to notify you by contacting the applicable contact information provided when order was submitted on the Site.
We have a 30-day return policy (please contact us at hello@Simpatchnyc.com). In order to receive a full refund, we ask that your order be returned in its original packaging. After contacting hello@Simpatchnyc.com, we’ll send you a prepaid shipping label, and once the product is inspected for quality and checked into our warehouse, we’ll issue your refund**. After the return has reached our facility, please allow for 5-10 business days for the funds to be credited to your account. There will be a restocking fee (10% of the full item price) that will be deducted from your refund.
If you are unable to comply fully with the return policy, or if your return arrives damaged, unfortunately you may not be entitled to a full refund or any refund.
**Only purchases made from Simpatchnyc.com within the contiguous US qualify for free return shipping within 30 days of delivery.
Failed Deliveries & Returned Packages
In the case that the mailing service is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, The Simpatch is not responsible for payment of return shipping costs levied by the courier. Similarly, The Simpatch is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
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